The Code of Practice is for Green Deal Providers, Green Deal Advisors, Green Deal Installers and Certification Bodies and is issued by the Secretary of State for Energy and Climate Change under regulation 10 of the Green Deal Framework (Disclosure, Acknowledgment, Redress, etc.) Regulations 2012. Draft 2 Code of Practice was presented to Parliament and as per normal protocol, the draft will lie for forty days during which time the House of Parliament has an opportunity to reject it. Another version of the Code is being laid in the Autumn.
The requirements in the Code of Practice are designed to ensure that all Green Deal Participants and Certification Bodies operate fairly and transparently; deliver good customer service; have appropriate levels of training; and provide appropriate redress mechanisms for customers.
Please find below a link to the draft Code of Practice which was published yesterday.
If you have any questions, please get in touch: